SECTION 1 – HOW WE HANDLE YOUR INFORMATION
When you explore or purchase Fitolium capsules for hemorrhoid relief on our official website, we collect
essential details like your name, address, phone number, and email to ensure a seamless shopping
experience, from order placement to delivery across India, from Patna to Puducherry. This information
helps us process transactions, arrange swift deliveries, and provide personalized support for your
wellness journey.
SECTION 2 – CONSENT
How do we obtain your consent?
By sharing your personal details to complete a purchase, verify payments, place an order, or arrange
delivery for Fitolium, you consent to us collecting and using this information solely for these
purposes, ensuring a secure and efficient online experience. For example, we use your address to deliver
Fitolium capsules to your doorstep and your email to share order updates.
If we seek your information for additional purposes, such as sharing Fitolium capsule benefits or
wellness tips inspired by India’s Ayurvedic traditions, we’ll request your explicit consent or offer a
clear opt-out option, respecting your preferences.
How can you withdraw your consent?
If you wish to stop receiving communications or limit the use of your data, you can withdraw consent at
any time by contacting our team at:
[email protected]
502, Pinnacle Business Park, Andheri East, Mumbai, Maharashtra 400059, India
SECTION 3 – DISCLOSURE
We only share your personal information if required by Indian law or if you breach our Terms of Service,
prioritizing your privacy while you shop for Fitolium natural remedies for piles and anal discomfort.
SECTION 4 – PAYMENT
Our website, hosted on WooCommerce/WordPress, partners with Razorpay, a trusted Indian payment gateway,
to securely process payments for Fitolium capsules. Razorpay is PCI DSS Level 1 compliant, with regular
audits and a dedicated security team ensuring your sensitive data is never stored, keeping your
transactions safe from Delhi to Dibrugarh.
Payment Security:
When you pay for Fitolium via Razorpay, your payment data is used solely to complete the transaction and
is deleted afterward, safeguarding your financial details. This ensures a worry-free purchase, whether
you’re buying Fitolium for hemorrhoids or exploring its benefits.
SECTION 5 – THIRD-PARTY SERVICES
Our third-party partners, such as delivery services (e.g., BlueDart, Delhivery, Shiprocket) and payment
processors, collect and use your information only as needed to fulfill services like delivering Fitolium
capsules to your doorstep in cities like Lucknow or Leh. These partners, including Razorpay, have their
own privacy policies, which we encourage you to review to understand how your data is handled.
Some providers may operate outside India, meaning your information could be subject to the laws of their
jurisdiction. We ensure our partners align with strict data protection standards to maintain your trust.
Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer
applies. We recommend reviewing their privacy terms to stay informed while exploring Fitolium for
hemorrhoids.
Links
Clicking links on our site may lead to partner websites. We’re not responsible for their privacy
practices and advise reviewing their policies to ensure your data is protected, allowing you to shop
Fitolium with confidence.
SECTION 6 – SECURITY
We implement industry-leading security measures to protect your personal information, ensuring it’s safe
from misuse, unauthorized access, or loss while you purchase Fitolium capsules online, reflecting our
commitment to your trust across India.
SECTION 7 – AGE OF CONSENT
By using our website, you confirm you are at least 18 years old, the age of majority in India, to
purchase or inquire about Fitolium for piles relief.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect evolving practices or Indian regulations. Changes take effect
immediately upon posting, and we’ll notify you of significant updates via email or our website, keeping
you informed about how we handle your data for a seamless Fitolium capsule purchase experience.
SECTION 9 – SHIPPING & DELIVERY
Your Fitolium capsules are delivered within 2-5 business days across India, with order details and
estimated timelines available on your account page. While we strive for timely delivery, unforeseen
delays may occur due to third-party logistics, which are beyond our control. Orders with multiple items
may arrive in separate shipments for efficiency, ensuring you receive Fitolium at the earliest.
Fitolium is not liable for damages or losses due to delivery delays or order cancellations caused by
external factors. We partner with trusted Indian delivery services like BlueDart, Delhivery, and
Shiprocket to ensure your order reaches you promptly, from Guwahati to Gandhinagar.
How does the delivery process work?
- Once your Fitolium order is confirmed, our team inspects each capsule pack to ensure perfect
condition. After passing stringent quality checks, it’s handed to our trusted delivery partners
(BlueDart, Delhivery, or Shiprocket). They deliver to your address, contacting you if they face
issues like an unreachable location or unsuitable timing, ensuring a hassle-free experience from
Bhopal to Bengaluru.
Delivery charges and locations?
- We offer free delivery on all Fitolium capsules across India, from metro cities to remote towns,
making Fitolium for piles accessible nationwide.
What are the estimated delivery times?
- Metro cities (Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad) receive orders
within 1-3 business days (excluding Sundays and public holidays). Other cities and towns receive
deliveries within 2-5 business days, ensuring timely access to Fitolium natural remedy.
Is it possible to change the delivery address after placing an order?
- Yes, you can request a change within 24 hours of placing your order. Contact our support team at:
- [email protected]
- For security, we’ll ask verification questions to confirm your identity before updating the address
for your Fitolium capsules.
How to track the order?
- Once your Fitolium order is dispatched, you’ll receive an email with the tracking number and courier
details (e.g., BlueDart, Delhivery, Shiprocket). Use the provided link to monitor your order’s
status in real-time, keeping you informed from dispatch to delivery.
Tracking details are sent within 24 hours of dispatch from our warehouse.
Your order will be shipped in multiple shipments? What does this mean?
- If your order is shipped from multiple warehouses, it may arrive in separate packages to ensure
efficiency. You’ll only pay delivery charges (if applicable) on the first package, maintaining cost
transparency for your Fitolium capsule purchase.
I have placed an order but may not be able to receive it due to unexpected circumstances. Can you
hold the delivery?
- If your order hasn’t been dispatched, contact:
- [email protected]
- To request a hold, verifying your identity for security. If already dispatched, we’re unable to
pause delivery, but our courier partners will coordinate with you for a suitable time, ensuring
convenience across India.
Are there any hidden charges such as Octroi or Sales Tax?
- No hidden charges apply. The Fitolium capsule price in India displayed at checkout is final,
inclusive of all taxes, ensuring transparency for your online purchase from Kochi to Kanpur.
SECTION 10 – CANCELLATIONS, REFUNDS, AND RETURNS
Terms of Payment
Pay for Fitolium capsules via prepaid modes (credit/debit card, net banking, UPI, Amazon Pay,
Paytm) or cash on delivery, offering flexibility for Indian customers seeking natural hemorrhoid
relief.
Cancellation Policy
Cancel your order directly from the “My Account” section by selecting the CANCEL button and
providing a reason. Alternatively, email [email protected].
Or call +91 4158 247867 (Monday–Friday, 10 AM–6 PM) for assistance with cancellation, ensuring a
hassle-free process.
Fitolium reserves the right to verify or cancel orders before dispatch, ensuring security and
accuracy for your purchase.
Refund and Returns Policy
How do I receive a refund for a canceled order?
Refund or return requests must be made within 3 business days of delivery. For prepaid orders,
refunds are credited to your original payment method within 3 business days. For
cash-on-delivery orders, provide bank details for the refund. Delivery charges are non-refunded,
maintaining transparency for your Fitolium purchase.
How long does it take to process a refund for returns?
Cancellations are refunded within 3 business days. For returns, refunds are processed within 2
weeks after the product reaches our warehouse and passes a quality check, ensuring fairness for
your Fitolium capsule purchase.
Can I return part of my order?
Yes, eligible products can be returned within 3 days of delivery if unused, offering flexibility
for Indian customers seeking Fitolium for piles.
Replacement of Damaged Product?
Report damaged Fitolium capsules within 48 hours of delivery by emailing [email protected]. With images of the damage.
Replacements are dispatched only after the damaged product is returned to our warehouse,
ensuring quality and trust.
Fitolium may update these policies without prior notice to align with evolving standards, keeping
you informed via our website.
SECTION 11 – LOYALTY PROGRAMS
Program Discretion: Fitolium determines the structure, benefits, and eligibility
of loyalty programs, which may evolve to enhance your experience with our herbal supplement for
hemorrhoid relief.
Right to Modify or Discontinue: We reserve the right to modify or discontinue
loyalty programs without notice, ensuring adaptability to Indian customer needs while
maintaining fairness.
Non-Transferability: Loyalty rewards are non-transferable unless specified,
preserving equity for Fitolium customers across India.
Compliance: Participation in loyalty programs must adhere to these terms and
Indian laws, ensuring a transparent and trusted experience.
Final Decision: Fitolium’s decisions regarding loyalty programs are final,
providing clarity for all users seeking Fitolium capsule benefits.
Law and Jurisdiction
These Terms of Service are governed by Indian laws, ensuring compliance for all Fitolium capsule
purchases and interactions, from ordering online to delivery.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete your personal information, file a complaint, or learn more about
our data practices, contact our Privacy Compliance Officer at:
[email protected]
Re: Privacy Compliance Officer
502, Pinnacle Business Park, Andheri East, Mumbai, Maharashtra 400059, India